AjdV
A. j. de Villiers
1 reviews | Active since May 2019
13 Jun 2019, 12:02
TOTAL DISGUST IN VODACOM
After porting to Telcom I have been harassed by Vodacom with pre-recorded messages on both my number as well as my wife's number, even after hours. They claim that I have an outstanding amount exceeding R17,000.00, when I contacted them to find out what this is all about, I was told that this amount is outstanding on a certain cell number. THE NUMBER THEY QUOTED HAS NEVER BEEN ONE OF MY NUMBERS. It came to a point where I started recording the conversations I had with their representatives. If the harassment do not stop with immediate effect I will have no option other than to take legal action and all costs will be for their account. As far as I am concerned it is the worst possible cellphone service provider. VODACOM, PLEASE PROVIDE PROOF IN THE FORM OF A CONTRACT SIGNED BY ME OR STOP THE HARASSMENT. Do not waste my time with unfounded claims.
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Replies (4)
Vodacom's replyOfficial
13 Jun 2019, 14:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jun 2019, 14:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AjdV
A. j. de Villiers's updateReviewer Update
15 Jun 2019, 17:31Ashwin from Vodacom did contact me, fortunately all calls are recorded on their side, so if needs be, we will be able to get a copy of that recording to proof that the one hand doesn't know what the other hand does in their organisation. The very same night, after speaking to him that afternoon, we received pre-recorded calls again and it carries on day and night. As previously said, I am so fed-up with Vodacom I can not describe my disgust in their despicable manner of treating their customers. Ashwin actually told me that, from what he can see on the system, it looks like I owe them 1 month's charges amounting to R843.00 and I told him that, in order to put this whole disgusting situation behind me, I am prepared to pay the R843.00 even though I don't agree with it. I asked me to email me an invoice to that amount to settle this once and for all. A couple of minutes later, he phoned me back and told me that, after discussing this matter with his supervisor, they decided that I actually still owe them the amount of more than R17 000 on cell number ********** , a contract which I never had, never signed for and never agreed to. I am actually in possession of a statement emailed to me from Vodacom on which a R0 balance is shown on that cell number. How ridiculous can their arguments be! I will publish the proof that I have in every publication that I can possibly manage to do if this is not resolved within 14 days and I demand a written apology from Vodacom
AjdV
A. j. de Villiers's update15 Jun 2019, 17:31
Reviewer Update
Ashwin from Vodacom did contact me, fortunately all calls are recorded on their side, so if needs be, we will be able to get a copy of that recording to proof that the one hand doesn't know what the other hand does in their organisation. The very same night, after speaking to him that afternoon, we received pre-recorded calls again and it carries on day and night. As previously said, I am so fed-up with Vodacom I can not describe my disgust in their despicable manner of treating their customers. Ashwin actually told me that, from what he can see on the system, it looks like I owe them 1 month's charges amounting to R843.00 and I told him that, in order to put this whole disgusting situation behind me, I am prepared to pay the R843.00 even though I don't agree with it. I asked me to email me an invoice to that amount to settle this once and for all. A couple of minutes later, he phoned me back and told me that, after discussing this matter with his supervisor, they decided that I actually still owe them the amount of more than R17 000 on cell number ********** , a contract which I never had, never signed for and never agreed to. I am actually in possession of a statement emailed to me from Vodacom on which a R0 balance is shown on that cell number. How ridiculous can their arguments be! I will publish the proof that I have in every publication that I can possibly manage to do if this is not resolved within 14 days and I demand a written apology from Vodacom
Vodacom's replyOfficial
19 Jun 2019, 14:24Dear A.V,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply19 Jun 2019, 14:24
Official
Dear A.V,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
AjdV
A. j. de Villiers's updateReviewer Update
11 Jul 2019, 05:32And to my amazement, this matter still seems to be unresolved. I have now received a final letter of demand in the amount of R408.00. In this letter, I am threatened with all kinds of fees and listing on the credit bureau. Is it really impossible for Vodacom to update their records in all and every department. Please go back on your recordings of conversations (I also recorded the conversations) between your representative and myself and you will realize that I have been told that I owe Vodacom nothing, zero, zippo. Call it what you want, bottom line is that I do not owe Vodacom anything. Now to save face you (Vodacom) can, in stead of stating that the Query has been resolved, simply admit that you are in the wrong again. This time please update all and every single record to ensure that I will no longer be harassed. I need confirmation on this forum that I now owe you nothing, zero, zippo!
AjdV
A. j. de Villiers's update11 Jul 2019, 05:32
Reviewer Update
And to my amazement, this matter still seems to be unresolved. I have now received a final letter of demand in the amount of R408.00. In this letter, I am threatened with all kinds of fees and listing on the credit bureau. Is it really impossible for Vodacom to update their records in all and every department. Please go back on your recordings of conversations (I also recorded the conversations) between your representative and myself and you will realize that I have been told that I owe Vodacom nothing, zero, zippo. Call it what you want, bottom line is that I do not owe Vodacom anything. Now to save face you (Vodacom) can, in stead of stating that the Query has been resolved, simply admit that you are in the wrong again. This time please update all and every single record to ensure that I will no longer be harassed. I need confirmation on this forum that I now owe you nothing, zero, zippo!