Total disatisfaction of service from Vodacom and Samsung

I went to a vodacom shop to do an upgrade in December 05 2024 for a phone Apple iPhone 16 pro max @R1971.25pm and added a television 55" DU7000 crystal UHD smart TV from Samsung on the same day, price:R199pm for smart TV. Samsung delayed in delivery of the TV and it arrived on January 2025 mid month . The TV worked for 3 months, from April 18 2025 it stopped working and I came in store to report what had happened to the TV. I was asked by the Vodacom shop owner to contact Samsung Repairs. Sumsung Assesor came to the house to check and evaluation it. Then later in July they sent a report stating that the TV has insect (coakaroach)infestation but how?, because I have 3 other televisions and electrical appliances working for a over many years now and have never had to fumigation or remove any form of insects. I have continued to pay for a TV that I have only used for 3 months and I'm so frustrated at the service that Vodacom company has given me, I want a brand new TV immediately. The Eastern Cape Head Office intervened via the stores to assist and I have gotten the same poor service that I must pay for the repair. I refuse to pay for something that was not my fault. These TVs are kept at the Samsung warehouse for probably years and I unfortunately got one that the infestation occurred as it's just packed away. Not like our homes that are taken care of. I want a new TV as I paid for a new TV or I am taking a legal route against Samsung company and Vodacom shop