TOTAL DISAPPOINTMENT WITH VODACOM

I called Vodacom on the 20th March 2020 to do a sim upgrade and change to another package from Red Premium. I was charged the R150.00 upgrade fee and I only realised after the 31st that the upgrade had not gone through. I called Vodacom and they said that the system had rejected the upgrade. I called again on the 7th April to upgrade again. The consultant promised me a 50GB day and 30GB night owl and 1000min package. On the 30th April in the morning I tried to make a call and Vodacom had already switched me off of my Red Premium package. The new package was supposed to kick in at midnight on the 30th April. I called Vodacom and the consultant said that they would only load the 1000min on the 1st of May but I could not call it would be pro rata and I also noticed that the package that they promised was not on my vodacom app, there was only 30GB. I called them and asked them to reinstate my Red Premium at the discounted rate of R1299.00 and 20GB for the next two years as they had again not given me the package that was promised! I have called and called they keep on giving me the run around. On my Vodacom account I suddenly have a combined package of my previous package and part of the one they promised me. Its a big confusion and NO consultant seems to want to help to sort out the problem. I called again today and the consultant told me that I must call on the 31st May so that they can see what packages are available!! I only realised after the call when I looked on my calender that the 31st May is a SUNDAY!! I emailed her with this knowledge but no reply! So I have basically LOST my sim upgrade discount because of Vodacoms blunder during this Covid-19 epidemic that we are ALL enduring and they DO NOT want to sort out this mess!! After being with Vodacom since they started in SA and a Red Premium client, I am Totally DISAPPOINTED with their service!! This is unacceptable!!!