Total bad or non existing service

• I applies for fiber connection and on 2022-07-04, a router has been delivered to me by courier. • On 2022-08-08 I called VODACOM fiber and spoke to Lauren asking her when the installation is going to take place. She then ask must provide her with a proof of residence of where the installation should take place. Same day the documentation was scanned and sent to her. • On 2022-08-18, after nor hearing anything from VODACOM, I called them again, this time speaking to Shakira and explained the whole story again. She then states that VUMA, the fiber service provider, closed the installation ticket after, according to their report they have tried to call me 8 times without me answering one of the calls. I was not called once and my phone is always with me. She opened a new ticket, ref *** for the installation and also requested an alternative number on which I can be reached, provided my wife’s number. No-one called me on either of the numbers to arrange for installation. • On 2022-09-01 I called again. This time speaking to Athenkozi. I was then told a call was made to me on 2022-08-22 and alleged that I told them I am no longer interested. Nobody called me. Again I requested a date of installation and was told to hold on and I held on the phone for 27 minutes, the consultant stated that he could get hold of VUMA to secure a installation date, he said he will call me back in 10 minutes • 2022-09-07 after no success or installation I called again. I spoke to Shaida, I explained my whole problem and displeasing with VODACOM and after holding on for 25 minutes the call goy dropped. She did call me back promising that the installation would have be done on or before 13th • Today is the 30th, the fiber has n it been installed but I have been billed the full fiber fee for the last two months for a service that I’m having. • Due to all this poor and bad service I, because after 2 months calling and fighting with VODACOM and holding on the line on my own expense, decided to cancel my contract as per ref SR *** as well as to refund 2 months fees deducted from my bank account, SR ***, I will not recommend VODACOM fibre to any of my friends or relatives.