TOTAL AND UTTER INCOMPETENCE!

The only reason 1 have given 1 Star is because you cannot continue if you do not.... I would give a below Zero Rating if possible.

16/10/2021 - Vodacom Salesperson Siyabonga sold me Fibre Deal for R599 - assuring that I get 100Gig Free Data until Fibre is Active.

30/10/2021 - Vumatel installs Fibre - when asked about process was told that Vodacom would advise within 24 - 72 hours via SMS on process to follow to get connected.

Did not receive any communication but was not worried as I had the 100 Free Gigs so just carried on.

1/12/2021 - Received Invoice for R599 so assumed Fibre was active

1/1/2022 - Received Invoice for R599 again

2/1/2022 - No connection - spoke with Amir - Fibre is definitely activated – I should unplug LTE as I will be charged for both. He will get Supervisor to call in 30 mins - NO CALL RECEIVED!

3/1 - 12:55 - Spoke Judith - confirmed Fibre is definitely not connected - She will escalate for immediate attention

4/1/2022 - 11:09 - Thando - Escalated again on previous SR Number

7/1/2022 - Lina - Advised that I am still on LTE and that I am being charged R599 for 100GIG LTE not for the actual Fibre as there is no Fibre connected. She sent request that the LTE be cancelled on 31/1/2022 and Fibre be activated on 1/2/2022 as I had already paid Jan LTE. She advised me to call on 31/1/2022 just to make sure. Also advised that my address on Invoice was incorrect.

12/1/2022 - 09:55 - ****a - Accounts - following up on change of address. She also sent a 2nd request that LTE be cancelled on 31/1/2022 and Fibre activated 0n 2/2/2022

18/1/2022 - Received email stating that FIBRE had been cancelled as requested!!!!! 18/1/2022 - 19:05 - Slindokuhle - ASSURED ME THAT SHE COULD SEE THE EMAIL ON HER SYSTEM AND THAT ONLY LTE HAD BEEN CANCELLED - NOT THE FIBRE. She assured me that only LTE would be cancelled and Fibre would be activated on 1/2/2022.

27/1/2022 - 18:54 - Luvo - I have had not LTE since 26/1/2022 @ 14:00. He advised that somebody from technical would call within 24 hours - NOBODY CALLED!!!

30/1/2022 - 10:40 - Thembisa - She will escalate again and Supervisor will call back in 30 mins. 11:18 - Thembisa called back to say that somebody would call back within 24 hours because Fibre had been cancelled on the system, but LTE would only be cancelled on 31/1/2022 and they would try to have Fibre active within 1 hour. 11:45 - Michael - Technical - advised that my Service had been suspended - he could not sya why???? But he reactivated LTE. Refund query was logged with Billing / Escalation was sent to Management & Supervisor would call me / He would do follow up call on 31/1/2022 @ 12;00 to make sure all was on track. HE NEVER CALLED BACK!

31/1/2022 - 11:07 - Joey - Technical Management - She will look into everything and call right back. SHE NEVER CALLED BACK THAT DAY!

2/2/2022 - 09:55 - Candice - Accounts - told me that Interim LTE had been credited and that she will speak with Joey who is in her Team as she is unable to see previous correspondence.

2/2/2022 - Joey - Technical Management - She will send formal communication and follow up with 'Neo'to make sure that somebody actually came to my premises to physically check what was going on. NO FURTHER COMMUNICATION!

5/2/2022 - 09:25 - Bubele - Will send an email to Back Office Technician John who is assigned to my SR. Told him I do not want John, I want Joey or Michael. NOBODY CALLED BACK!

7/2/2022 - 10:30 - Lina - She sent URGENT msg for Joey to contact me

8/2/2022 - Vumatel - called to schedule for INSTALLATION ON 11/2/2022 - told them that INSTALLATION had been done of 30/11/2022 and that they need to send somebody to check why not working!

11/2/2022 - 13:00 - Vumatel Installer - Boitiumelo - Team arrived to INSTALL, after telling them that INSTALLATION HAD ALREADY BEEN DONE!!!!! He informed me that the Fibre had never been activated át the box'. He recorded voice note from me to Dudu - Co-ordinator, and he assured me that somebody would be sent to activate.

13/2/2022 - 09:07 - Vumatel - Dudu - Tried to call on direct number as given by Boitumelo - left msg on VM

13/2/2022 - 16;12 - Sinothando - She will put note on system for Jacob (Technician) to call me. She put a note on the system and sent email to Vumatel that they need to activate. She couldn't do another SR as the SR from 7/2/2022 was still active. Told her what Vumatel had told me on 11/2/2022 and that I wanted a Supervisor to call me ASAP. NOBODY EVER CALLED!

16/2/2022 - 10:04 - Vumatel - Dudu - Tried to call again - still on VM

16/2/2022 - 10:07 - Thandeka - She said that SR had been escalated and somebody would call the same day. NOBODY EVER CALLED!

18/2/2022 - 08:06 - Neo - I was VERY ANGRY and demanded that a Supervisor call me back. He promised a call back ASAP - NO CALL WAS EVER RECEIVED!

19/2/2022 - 09:26 - Siya - I have a heart condition, so I actually took a tranquilizer before I called to remain calm and was advised that I would get a call back in 5 minutes (I did receive a call at 13:06 from *** but if it was Vodacom, they put down the phone and never called back).

20/2/2022 - 12:12 - Zikhona - She will send a msg to her Team Leader to call me ASAP, or I can call Resolution Desk on Monday.

At time of writing this - 13:35 - NO CALL HAS BEEN RECEIVED!

I have never in my life experienced such utter incompetence and total lack of Client Service in my entire life!

CONCLUSION: From Installation on 30/10/2021 – 20/2/2022 I have had no Fibre. And from 1/2/2022 I have had no LTE either!!!!!

I AM HOPING THAT THIS COMPLAINT WILL EVOKE A RESPONSE FROM VODACOM!