1 reviews | Active since Jul 2017

18 Jul 2017, 12:08

Topup data allocation

<p>Unacceptable service from Vodacom. </p> <p>As a contract customer I receive a certain amount of recurring data every month. If I buy additional data BEFORE I have used up my contract data, it expires within a month from purchase, which essentially is no problem except that the contractual data is expiring a month later and will be used up FIRST, so I always loose my topup data unless I use ALL my contractual data first.</p> <p> </p> <p>Data allocation should go by earliest expiry date allocated first not latest expiry date allocated first.</p> <p> </p> <p>A real money spinner from Vodacom!</p>

0
Replies (2)
Vodacom
Vodacom's reply18 Jul 2017, 12:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 Jul 2017, 14:17
Official

Good day,

As per our e-mail communication, this query has been resolved.

Please accept our apologies for any inconvenience caused.

Regards,
RM

Best regards,