Topup data allocation
<p>Unacceptable service from Vodacom. </p> <p>As a contract customer I receive a certain amount of recurring data every month. If I buy additional data BEFORE I have used up my contract data, it expires within a month from purchase, which essentially is no problem except that the contractual data is expiring a month later and will be used up FIRST, so I always loose my topup data unless I use ALL my contractual data first.</p> <p> </p> <p>Data allocation should go by earliest expiry date allocated first not latest expiry date allocated first.</p> <p> </p> <p>A real money spinner from Vodacom!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day,
As per our e-mail communication, this query has been resolved.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,
Good day,
As per our e-mail communication, this query has been resolved.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,
