vA
vinesh A

1 reviews | Active since Jul 2016

28 Jul 2016, 09:05

Top Up Package suspended for REACHING CREDIT LIMIT

<p>VODACOM SUSPENDS MY TOP UP CONTRACT AS IT REACHED CREDIT LIMIT. WHY DONT U PEOPLE UNDERSTAND THAT THIS IS A TOP UP PACKAGE I.E. ONCE AIRTIME IS USED OWNER NEEDS TO BUY PREPAID AIRTIME TO CONTINUE USING PHONE.</p> <p>VODACOM BLOCKS THE LINE NOW I HAVE TO WAIT 24 HOURS TO UNBLOCK.</p> <p> </p> <p>ITS JUST PATHETIC AND OUT RIGHT STUPIDITY.</p> <p> </p> <p>CATCH A WAKE UP</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply28 Jul 2016, 09:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team