1 reviews | Active since Apr 2017
Top up contract with credit limit???
<p>Vodacom, how is it possible that you put a credit limit on a top up contract?</p> <p>I have recently opened a 40gig top up contract with Vodacom and its been downhill from there on</p> <p>I keep having to phone twice a day or sometimes more times a day just for you to unlock my account, sending 5+ call requests to your "customer service" and not getting any feedback</p> <p>How is this service?</p> <p>No one at Vodacom can help me, I cannot begin to express how frustrated we are at the moment </p> <p>Every time I speak to a call center agent I get told that it will be fixed the next day, the next day has been a week long </p> <p>I fully rely on the internet for my business and cannot function without it. I have not been able to work and keep my business running the way it should for the past week, I cannot even begin to describe how many customer I am loosing because of this. It seems like Vodacom does not care at all</p> <p>This was not a mistake that was made by me, but I am suffering because of a mistake that you have made. This is not fair</p> <p>I have not been able to use my internet for a week but at the end of the month I will have to pay for something I cant use</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Simone,
Please note that you were contacted and information requested via email.
Regards,
RJ
Dear Simone,
Please note that you were contacted and information requested via email.
Regards,
RJ
