SD
Simone D

1 reviews | Active since Apr 2017

10 May 2017, 16:23

Top up contract with credit limit???

<p>Vodacom, how is it possible that you put a credit limit on a top up contract?</p> <p>I have recently opened a 40gig top up contract with Vodacom and its been downhill from there on</p> <p>I keep having to phone twice a day or sometimes more times a day just for you to unlock my account, sending 5+ call requests to your "customer service" and not getting any feedback</p> <p>How is this service?</p> <p>No one at Vodacom can help me, I cannot begin to express how frustrated we are at the moment </p> <p>Every time I speak to a call center agent I get told that it will be fixed the next day, the next day has been a week long </p> <p>I fully rely on the internet for my business and cannot function without it. I have not been able to work and keep my business running the way it should for the past week, I cannot even begin to describe how many customer I am loosing because of this. It seems like Vodacom does not care at all</p> <p>This was not a mistake that was made by me, but I am suffering because of a mistake that you have made. This is not fair</p> <p>I have not been able to use my internet for a week but at the end of the month I will have to pay for something I cant use</p>

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Replies (2)
Vodacom
Vodacom's reply11 May 2017, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 May 2017, 10:39
Official

Dear Simone,

Please note that you were contacted and information requested via email.

Regards,

RJ