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JB
Joelle B

1 reviews | Active since Jan 2011

12 Apr 2018, 07:22

Top Up Contract Soft Locked

I have two contracts on my account - mine and my husbands. Both are Top Up. My husband's account got soft locked last night.

How can this happen on a TOP UP contract? He now cannot use it at all as all data and calls are blocked completely (despite having minutes and data still).

This needs to be fixed this morning! I have had endless issues with Vodacom since starting the upgrade process on this contract a couple months ago.

0
Replies (4)
Vodacom
Vodacom's reply12 Apr 2018, 08:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Apr 2018, 12:19
Official

Dear Joelle

As per our conversation, your problem has been resolved.

Thank you so much for your patience.

Hope you have an awesome day further!

Kind Regards

DL

JB
Joelle B's update12 Apr 2018, 12:21
Reviewer Update
Thank you for following up.
JB
Joelle B's update13 Apr 2018, 07:42
Reviewer Update
The account is locked AGAIN. I called the called the call centre and spoke to a very helpful agent (Tefo). He was unfortunately not able to unblock the phone - the system would not allow him. He did see a credit limit on the account though (a TOP UP) contract but could not remove it. He said he would have to send a request to the technician via email as they could not fix it over the phone. And that this could take up to 4-7 days. I am paying for a contract I now cannot use. This needs to be fixed right away! Not in one week.