Top up Contract Cancelled yet Account still debited

<p>We had a top up contract which eneded the 26 June 2017, But this time We follwed protocol you have to Cancel your Contract 30 days before the 26 June 2017, which we did! to be exact we cancelled it on the 26 May 2017. All done and perfect! Now someone has to explain why we were still debited for the subscription on 4 July 2017, when we are a prepaid topup contract account meaning you pay before to get your airtime on your contract as per your terms and aggreements! The Contract is not a post paid Contract which means you use and then pay as per your terms and agreements, Hence why we went for a Prepaid top up contract to avoid other cost! So please can someone rectify this!</p> <p>Cause if one more Person from your call centre Says we Pay a topup contract post they obviously didnt read your terms and agreements. Like any Topup contract you have to pay your connection fee plus the subscription fee before you can phone or use the money therefore its a prepaid account contract! </p> <p>This needs to get sorted Asap!</p>