RB
Ramarwaneng B
1 reviews | Active since Jan 2016
14 Feb 2025, 13:34
TOP UP CONTRACT
Hello, it is the second time I complain about the same issue. My Top Up contract was allocated less 20G in February 2025. Normally I get 20G SP Incentive, 20G MBB Contract. 10G Video and 20G Night Owl. Everything was loaded except for the 20G MBB Contract. When calling their CALL CENTRE it did not help. Can you please make Vodacom do good on their part.
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Vodacom's replyOfficial
14 Feb 2025, 16:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Feb 2025, 16:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team