GO
Georgia O

1 reviews | Active since Jan 2015

28 Nov 2015, 11:16

Top-up accounts

<br> Good day,<br> <br> I would like to inform you that i am very unhappy with my top-up account for my ipad and with my husband's wifi top-up account for the mere fact that topping up these two contracts is very difficult and expensive. I feel that you have breached our contracts and would like you to change these two accounts to normal contracts or else I will be obliged to take this problem up with the Consumer Council. It is unacceptable to expect me to pay R149,00 for 1GB data wheras if I could purchase dara on the Vdacom App I would pay R189,00 for 3GB or to expect me to take my sim card out of my ipad or wifi modem and put it into a cellphone and do it that way, which in any case also does not work. I am feeling very upset about this matter as it has been an issue since February 2015. Please help resolve this issue ASAP.<br> <br> Regards Anthony and Georgia Oliver<br> Ipad no ***<br> Wifi modem no ***

0
Replies (1)
Vodacom
Vodacom's reply28 Nov 2015, 16:59
Official
Hello goliver62,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your billing query.

Regards

Consumer Website Team