Top class pathetic service

It has been three weeks and still my wife's cellphone has not been repaired. My insurance is fully paid, yet I had to send them proof thereof even though they are in possession of these records. The policy even though fully paid reflects as cancelled. I have been informed three times after following up due to no feedback what the status of my claim is and everything time I have been assured that the issue has been resolved when it hasn't. Thank you Vodacom and Finrite for a pathetic service.