CS
Cyril S

1 reviews | Active since Mar 2011

01 Dec 2016, 07:23

Took Samsing Special - Nearly 1 Month Later - Still No Airtime or Vodacom Number "Not Registered"

<p>Went to Games Cresta 5 Nov 16, signed up deal of 1 Phone + "One Free Phone, Sim, Aitime and number"</p> <p>Still waiting for "One Free Phone, Sim, Aitime and number" nearly 1 month later!!!!</p> <p>Despite both making it my problem, and after been shoved from Pillar to Post between the two, both blaming each other, and not really wanting to do anything about it - EXCEPT make it my problem - As the customer here I sit with nothing!!!</p> <p>This Sunday gone the store manager of Game Cresta, e-mailed their contact at Vodacom, and you guessed it - No feedback or communication upto now</p> <p> </p> <p>So whose fault - "Games advertise the special, but blame Vodacom" & "Vodacom says nothing on their system and blames Games"</p> <p>This is really fustrating and unfair, NOBOY ****** CARES, they will not even cancel the whole deal, but rather let me suffer as the customer</p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply01 Dec 2016, 07:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

CS
Cyril S's update05 Dec 2016, 10:47
Reviewer Update

It is Monday morning 5 Dec 16, and "You Guessed it - No Calls or response" - Total no consideration and complete Incompetance, I am sorry Games Creasta conned me into taking out this "So Called deal, as it has been total fustration from Day 1

Vodacom stop making promises you cannot keep!!!!!!!

It is time to take this matter to Clientele Legal