PvdW
Petrus van der Walt

1 reviews | Active since Jun 2016

10 Jun 2016, 04:42

Took my debit order but received NO data

<p>My debit order, as usual, went through on 31 May 2016 (Last day of month), and I usually get my 3gig data for the month on the 1st of the month, which should have been on 1 June 2016. But up to know I haven’t received any data. I did make contact with the call centre 4 times (2nd, 6th, 7th and 9th of June 2016) already and every time it’s a different story. First the lady told me she can see I didn’t receive my data and a query was raised. 2nd phone call to them the lady was supposed to call me back, I am still waiting. 3rd time I phoned the lady told me the first query was closed and she had to raise a new query. (In instance 1 and 3 the lady told me turnaround time is 2-24 hours). Yesterday I had to phone again because I still haven’t received any data, then the lady told me she can see I received my data and it was used up in a few seconds, how this is possible only Vodacom will know. Again a query was raised and this time she informed me that it will take between 4 to 14 days to be resolved. Basically Vodacom took my money and never gave me data and they don’t care because I am a small fish in a big pond.</p>

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Replies (1)
Vodacom
Vodacom's reply10 Jun 2016, 05:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note***

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team