1 reviews | Active since Jun 2016
Took my debit order but received NO data
<p>My debit order, as usual, went through on 31 May 2016 (Last day of month), and I usually get my 3gig data for the month on the 1st of the month, which should have been on 1 June 2016. But up to know I haven’t received any data. I did make contact with the call centre 4 times (2nd, 6th, 7th and 9th of June 2016) already and every time it’s a different story. First the lady told me she can see I didn’t receive my data and a query was raised. 2nd phone call to them the lady was supposed to call me back, I am still waiting. 3rd time I phoned the lady told me the first query was closed and she had to raise a new query. (In instance 1 and 3 the lady told me turnaround time is 2-24 hours). Yesterday I had to phone again because I still haven’t received any data, then the lady told me she can see I received my data and it was used up in a few seconds, how this is possible only Vodacom will know. Again a query was raised and this time she informed me that it will take between 4 to 14 days to be resolved. Basically Vodacom took my money and never gave me data and they don’t care because I am a small fish in a big pond.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note***
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note***
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
