1 reviews | Active since Aug 2024
TOO QUICK TO SIGN NEW CONTRACTS BUT A HASSLE TO CANCEL
I had a home internet wifi contract with vodacom that I couldn't wait for its contract to end August 2024 because I bad experience with their connection, ended up not even watching tv. Upon end of contract I called and requested to cancel, I spoke to about 3 consultants who all convinced me not to cancel but upgrade to a higher speed, they all said my previous connection was bad because of the low speed. I was then convinced for an upgrade to higher speed, before I could sign up for the new contract I asked if I'll be able to cancel in the first few months if I'm still unhappy with the new connection, the consultant said I can cancel, and that was a relief. I'm typing here now because the connection is exactly the same as the old one, tried calling to check if they ammended the speed, the consultant said yes, I then called again to request cancelation one consultant said he's processing the request, even today I haven't got any communication regarding cancelation, I doubt he even processed the request. When I try using online support they send an otp on the wifi sim, how am I supposed to then get that otp? I'm frustrated already, when will the 36 months contract end and with me paying so much for connection I struggle to use.
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Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
One of your consultants did give me a call, we spoke and the conclusion was that she will escalate the matter to technicians. I did ask if it's possible to include me via email when she commumicates with the technicians so I can be aware of the progress and she said yes she can and will include me. I'm not show how long does that take, but I still have not received any communication. The only communication I got after ending the call was an sms reminding me of my next payment, how nice? Seems like I'm again dealing with the same issue as that one of a consultant that said he's processing my cancellation but up to today no communication received regarding that. It is so sad how I have to go from pillar to post when wanting to cancel but when one signs for a deal the are no such hassles. Vodacom can you kindly cancel the contract for me, as I'm typing now, my tv is stuck I cannot stream anything. I wish I could upload pics/videos so you see what I deal with daily...
One of your consultants did give me a call, we spoke and the conclusion was that she will escalate the matter to technicians. I did ask if it's possible to include me via email when she commumicates with the technicians so I can be aware of the progress and she said yes she can and will include me. I'm not show how long does that take, but I still have not received any communication. The only communication I got after ending the call was an sms reminding me of my next payment, how nice? Seems like I'm again dealing with the same issue as that one of a consultant that said he's processing my cancellation but up to today no communication received regarding that. It is so sad how I have to go from pillar to post when wanting to cancel but when one signs for a deal the are no such hassles. Vodacom can you kindly cancel the contract for me, as I'm typing now, my tv is stuck I cannot stream anything. I wish I could upload pics/videos so you see what I deal with daily...