TOO MUCH RED TAPE

<p>Vodacom had promised to UPDATE my records with the credit bureau but has failed to do so. Other companies update within forty eight hours if an URGENT REQUEST FOR UPDATE is made. My Payment was made almost a month ago although I was charged with amounts for services that were NOT received. I wish Vodacom would be of better service to its customers. Queries are attended to by several call centre attendants that then pass information from one department to another via email only and weeks go by without a resolution. One is never able to speak to relevant persons directly. I wish that Vodacom could be more proactive and thereby be more effecient. Thank you</p>