Too much money, service delivery in the toilet. Superiors too scared to solve client issues.

You guys clearly don't want my business. After YOU make a mistake on my account with an upgrade, there is no resolution or problem solving to keep your clients happy. I have 5 contracts with you guys, which should show that I am a loyal and good paying client of Vodacom, yet that means NOTHING to you.

If someone does not phone me within the next 5 minutes to resolve this issue I swear I will never use your services or recommend you to anyone again.

I don't complain often, really, but this is taking the **** now.