SB
Shamma B

1 reviews | Active since Dec 2013

12 Mar 2015, 13:18

Too many lies

I encountered billing problems with Vodacom since last year December, my query/dispte went through countless channels, legal department, data department, retentions department and it finally ended up at Customer Care at Vodacom Gateway.<br> <br> My problem has not been resolved as I discovered the telephone recording I requested was tampered with before being brought to me for the listening session. How much lower can Vodacom now go? Their vindicative ways will lose a lot of clients that I can guarantee. <br> <br> I wrote a complaint on Hello Peter last month and to my amazement, a person by the name of Faiek called the very next day, now why is it when the company name is brough to a disrepute then only do we get come \service". This person Faiek said he will credit the amount I disputed and to date it has not been credited. I would like an answer to my question. I wish to pay my account and I want a response about the credit on my account for the data usage which was in dispute."""

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Replies (1)
Vodacom
Vodacom's reply12 Mar 2015, 14:36
Official
Hello shammasingh,

Thank you for the posting.

The matter has been escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team

Best regards,