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Philisa M
1 reviews | Active since Nov 2018
15 Sept 2019, 11:15
“Too many existing lines”
I’m an existing Vodacom client with one line. Yesterday, I tried to open a new contract via the iStore for a MacBook and Router and was declined due to “too many existing lines”. I only have one account/line with Vodacom. Went to their Fourways store and consultants pretty much just told me he can’t help, gave me some number to call which doesn’t work on weekends. I have a good credit rating and I’ve never missed a payment.
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Replies (2)
Vodacom's replyOfficial
15 Sept 2019, 12:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Sept 2019, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Sept 2019, 15:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Sept 2019, 15:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,