Too big to care for their clients

Vodacom has now reached a level where they are too big to care about service. Monday the 25th I ordered a new lte line with Vodacom which should take 5 days max but will only be delivered mid following week, if I am lucky. Frustrating thing I cancelled my current line with current provider, and now I am starting to regret signing up with vodacom as they seem to care very little about their clients.