RR
Remina R

1 reviews | Active since Jul 2010

19 Feb 2016, 03:04

Told to cancel contract instead of help

Upgraded to a New Cellphone via The Grove Mall Vodashop, I told the consultant clearly that I need an Iphone as I am using iphone products, but she gave me Samsung S6 I gave her my iphone for her to do a SIM swop, and she brought the phone which I did not realise is Samsung S6, It was only at home when my SIM on the iphone was deactivated and I had to activate my new phone that my husband brought it to my attention that its a SAMSUNG, and not iphone, as he was inserting the SIM for me.<br> I thought okay I will have to return it, but due to time constraints I had to leave PTA with stock for my shop the following day, so I decided I will go in the store in Phalaborwa to have it changed for me but I have learned there is no store to take it. Called the Grove branch, Soreta the manager told me direct they won't take that phone back because I signed for it regardless of what I was explaining to her<br> I asked her what I should do since I was not happy she said I can call *** to cancel the contract. I tried to tell her that I have no problem with the contract but just the device, but she was very adamant and not interested, She said if I send it to them they will send it back to me,<br>

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Replies (1)
Vodacom
Vodacom's reply19 Feb 2016, 04:18
Official
Hello Makgotso,

Thank you for your time and effort informing us of your concerns.

Please note that a consultant will contact you in due course to assist you.

Kind regards

Consumer Website Team