DJ
Dolla J
1 reviews | Active since Dec 2017
06 Jun 2024, 23:31
Told as loyal Client get more data reduce cost just to be surprised with a bill almost R500 more PER MONTH!!!
I was called to say i will get extra data on 2 of my contracts but my bill will decrease byR200 now my bill increased with R500 from previous month because instead of just adding extra data i am now also on 200 min per contract which i did not agree to or told would change this needs to be fixed - listen to my recording from the conversation and fix the contract and refund me please this is not what was promised. Not cool at all
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Replies (1)Vodacom's replyOfficial
07 Jun 2024, 07:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Jun 2024, 07:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
