DJ
Dolla J

1 reviews | Active since Dec 2017

06 Jun 2024, 23:31

Told as loyal Client get more data reduce cost just to be surprised with a bill almost R500 more PER MONTH!!!

I was called to say i will get extra data on 2 of my contracts but my bill will decrease byR200 now my bill increased with R500 from previous month because instead of just adding extra data i am now also on 200 min per contract which i did not agree to or told would change this needs to be fixed - listen to my recording from the conversation and fix the contract and refund me please this is not what was promised. Not cool at all

0
Replies (1)
Vodacom
Vodacom's reply07 Jun 2024, 07:23
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team