Today it is 2016/12/14 almost I year after and still VODACOM, wanting me to PAY the ARREARS AMOUNT!!! That was paid and reflected on my statement dated 2016/07/03

<p> </p> <p>Once again I tried to phone Vodacom but Vodacom notifying me my account had been suspended - I email them with the attached proof of payment and still awaiting for someone to phone me back regarding this matter my debit order had been cancelled with my bank (A response of they will contact you within the next 24 hours turned into days. If I phone back Vodacom again always off system</p> <p>I was due for an upgrade 1 Dec 2015 (TOP UP) I would like to cancelled my contract and go over as I pre-paid customer the request was submitted 19 December 2015 02:41 PM again today is the 12/01/2016 and up to date ne feedback but a new bill.</p> <p>I had a TOP UP ACCOUNT that expired 1 December 2015 YOUR POLICY IS THAT IF ONE DOESN'T CANCEL OR UPGRADE THE EXISTING CONTRACT, IT GO ON FROM MONTH TO MONTH.</p> <p>I phoned in to make sure contact cancelation is done (I waited 15 minutes before I was answered) my call was answered, by WANDI, who helped me in a very friendly manner 2015 02:41 PM</p> <p>She said that I must switch off my phone on the 19 December 2015 and switch it on after 24 hours. That is on the 21st of December and said that I will be on PREPAID THEN, as requested!!</p> <p>From previous experience in dealing with VODACOM, also struggled to get issue resolved, I went to the bank to cancel the debit order before Vodacom could sneak in another debit or 2 which they usually do.</p> <p> </p> <p>After that I directly went to the Vodacom, explained everything and asked PROOF of my CANCELLATION.</p> <p> </p> <p>They gave me a PRINTOUT</p> <p> </p> <p>Since then I have been troubled with all sorts of communication from VODACOM, wanting me to PAY the ARREARS AMOUNT!!!</p> <p> </p> <p>I phoned again that put me through to other agents, waiting 50 minutes, explaining the situation to several of your employees. </p> <p> </p> <p>I AM VERY, VERY UPSET with this matter, as it is not the FIRST TIME that I have TROUBLE to SOLVE a matter with VODACOM.</p> <p>I WANT THIS ISSUE SORTED OUT NOW. I CANNOT HAVE AN OUTSTANDING BALANCE BECAUSE YOUR CALL CENTRE AGENTS DID NOT DO THEIR JOB!!!! I AM ALSO TIRED OF COMPLAINING ABOUT THIS. EACH TIME I CALL I AM PASSED FROM PILLAR TO POST ONLY TO BE PUT ON HOLD FOR HOURS ON END.</p> <p> </p> <p>I’m getting frustrated. Vodacom you can easily send out a message “Life is hectic, so avoid phone calls and SMS PTP to 31050 if full payment will be paid to your Vodacom account within the next 5 days, why can’t you assist your clients with their requests?</p> <p>The finally a response</p> <p>Dear Sir/Madam,</p> <p> </p> <p> RE: VODACOM (PTY) LTD // MISS ANTONETTE LABUSCHAGNE// CLIENT REF QC376078// AJS ********** 7</p> <p> </p> <p>1. We refer to the above matter and request you to send your proof of payment.</p> <p> </p> <p>2. The payment will then be allocated to the relevant account.</p> <p> </p> <p>3. Should you wish to reply, kindly forward your correspondence to our Online Transaction Portal at https://portal.vvm.co.za/onlineportal.</p> <p> </p> <p>a. This online portal will enable you to register, track and manage your accounts with VVM. We encourage you to take control of your financial status by utilizing this free service.</p> <p> </p> <p>b. Once you have successfully registered, you will be able to perform the following tasks:</p> <p> </p> <p>• Query your debts</p> <p>• Download a statement</p> <p>• Manage debts in arrears</p> <p>• View your payment history</p> <p>• Upload supporting documentation</p> <p> </p> <p>Yours Faithfully,</p> <p> </p> <p>VVM DEBT COLLECTORS</p> <p>Supporting documents and proof of payment was uploaded after numerous request was send for Billing of Jan and Feb after I have cancelled my contract in December after I did not accept my upgrade 1 Dec 2015 (TOP UP) I would like to cancelled my contract and go over as I pre-paid customer the request was submitted 19 December 2015 02:41 PM again YOUR POLICY IS THAT IF ONE DOESN'T CANCEL OR UPGRADE THE EXISTING CONTRACT, IT GO ON FROM MONTH TO MONTH. So after I cancelled my upgrade in December, I still received a Bill for Jan – Feb but line was suspended, so I dedicated to move over to Telkom because in my line of business I do need an active phone line</p> <p>Have contacted Vodacom on many occasions... with no joy. I wish to have my number ported from Vodacom to Telkom. Telkom sends the request to port ... Vodacom replies in acknowledgement... than we receive a message saying that they (Vodacom) cannot complete the request.</p> <p>Today it is 2016/12/14 almost I year after and still VODACOM, wanting me to PAY the ARREARS AMOUNT!!! That was paid and reflected on my statement dated 2016/07/03</p>