Toby is absolutely ineffective

I've been trying to call the customer line but this Toby option is absolutely annoying. There's no ways of getting through to a consultant to assist with query. Toby disconnects the call without assisting with issue. I'm trying to query my data contract, the premiums have increased and I would.like to cancel and take.on a more affordable contract but I'm unable to get through. What happened to efficiency. This Toby assist is frustrating to say the least. I have requested for a call back hopefully they do call and I'm able to speak to a "human" consultant who could assist me.