SH
Shelagh H
1 reviews | Active since Sept 2021
13 Jun 2022, 07:24
TOBI Useless
I would give 0 stars to TOBI virtual assistant. I am overseas and have only SMS roaming. I need to speak tpo an agent on WhatsApp here on my computer. They just offer call backs which DO NOT WORK. I downgraded the contract and Vodacom are still billing me a monthly fee. I only need to be on Pay As You Go as I am overseas for an extended period but require the SMS service for banking.
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Replies (2)
Vodacom's replyOfficial
13 Jun 2022, 08:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jun 2022, 08:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Jun 2022, 14:08Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Jun 2022, 14:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team
Best regards,