Tobi sucks and when you are lucky enough to get to an agent, they mess up.

Things have been rough the last few months. Business is down and I fell behind. I proceeded to make payment arrangments. In March I tried to do a payment, and my payment would not go through. I panicked because I need my phone to try and conduct business. I phoned and after going around and around with their very stupid AI assistant, I finally spoke to a human being. This person said he'll set up a once off debit order to sort that payment. The following week the debit order still had not gone off. I originally assumed there was a delay due to the public holiday, but by the next week there was nothing. I went into the app to make a payment, which it allowed me to do this time, but there was a message on the page stating that there was a debit order due to go off soon. I tried to contact customer collections again. Around and around because as soon as I enter my number, the automated message would just say that I'm not in arrears and the line would drop. I tried their annoying chat bot and finally it said it would put me through to an agent. Conversation started. Agent went quiet. I left that page open for hours, with no reply. I still have the screenshots. When I tried to get to a human agent again, it just went in circles again. Ended up paying manually. The debit order tried to go off after that. This month I made the payment and behold a few days later the supposed once off debit order went off again. Within hours I was informed that my account is now in arrears and I need to make a payment arrangement. Entered the details. Now my account has been suspended. I paid. why? I paid the amount as per the arrangement. so why. I could be losing money. Money I need to pay them. I get that they are a business and they need their money, but why is all their correspondence so inconsistent. After the first debit order attempt, I received an email saying I need to email them about arrangements. I emailed explaining the situation with the debit order being put on my account and that I have paid manually, but silence. Everything was going well until that one time their payment system was offline and that one consultant messed something up somehow with that one damn debit order. that one damn debit order that seemed to completely erase everything that was discussed with agents before. I have made a payment every month, so why am I being punished