TOBI SHOULD BE CANCELLED

My number was hacked and the person who hacked my number gained access to my WhatsApp and cellphone banking since it’s registered to the same number and transferred a few funds. So I called the customer service and got assisted, which is great. BUT then I asked how a person managed to perform a sim swap on my number without my information, and the consultant said they performed the Sim Swap through Tobi, their Bot. If that’s what Tobi does then Tobi should be cancelled.