RI
Razia I
1 reviews | Active since Mar 2015
12 Jul 2024, 12:39
TOBI IS NOT A HUMAN
I have been trying to query where is the airtime going without any success. I have tried the 135 NUMBER which does not have an option to speak to a human. The virtual support can only assist you with what is already programmed. I ask to speak to a human then it is sorry I have a technical error. How do you actually get in touch with a human at vodacom to explain your problem? I am not impressed with TOBI.
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Vodacom's replyOfficial
12 Jul 2024, 14:18 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Jul 2024, 14:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team