Tobi is dead and Xinhle is treating the customer the Vodacom way

Say no more. Thos is still thre vodacom that I know. Here follows my conversation with "Tobi" Select the option below which you need assistance with: tobi Individual Services -tobi - One moment while I try to connect you - tobi - Thank you - tobi - A consultant will be with you shortly. - tobi - My name is Zinhle Patience, how can I help you? - Hi Zinhle. I went to my accout on Internet but can not see my balance. I get an "oops" message - Minutes later: - are you still there? - 10 minutes later: - I have been waiting 10 minutes now. Is there someone there or not? - tobi...............???