Tobi doesn't have Itemised call billing. Can vodacom allow us to speak to consultant and not robots plz

Item: Vodacom
Rating: 1
Author: Hangwelani M

They don't have an option on their customer care number 081 135 to speak with consultant instead they want us to speak to Tobi robot who doesn't have services

Still today I smsed, sent emails and tired to call, also tried their Tobi, I can't get my itemized call billing

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Replies (1)

Vodacom's replyOfficial

12 Mar 2021, 10:44

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply12 Mar 2021, 10:44

Official