MM
Monica M
1 reviews | Active since Apr 2014
30 May 2024, 10:59
*********** TOBI channels
I have a router with Vodacom and sim card nr is ***. I don't get calls and sms on this sim as it is in a router.
I sent Vodacom an email asking when my contract is ending and this is what i got from them "Dear valued customer, this service has been moved to our TOBI support channels". When i use those TOBI channels, they require the Vodacom nr so they can send me OTP which i wont receive as the sim is in the router. How can i get service here without issues
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
30 May 2024, 11:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 May 2024, 11:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 May 2024, 12:08Dear Monica.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
We're happy to announce, your query has been resolved. Please accept our sincere apologies for any aggravation caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
We're happy to announce, your query has been resolved. Please accept our sincere apologies for any aggravation caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 May 2024, 12:08
Official
Dear Monica.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
We're happy to announce, your query has been resolved. Please accept our sincere apologies for any aggravation caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
We're happy to announce, your query has been resolved. Please accept our sincere apologies for any aggravation caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
MM
Monica M's updateReviewer Update
30 May 2024, 12:15Yes, my query has been resolved and thank you for the immediate response on this platform. Much appreciated.
MM
Monica M's update30 May 2024, 12:15
Reviewer Update
Yes, my query has been resolved and thank you for the immediate response on this platform. Much appreciated.
Vodacom's replyOfficial
30 May 2024, 14:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 May 2024, 14:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,