To Vodacom you are just another Number....

<p>I cannot believe after being a loyal suscriber to vodacom for so many years I just mean nothing...You JUST simply dont care...I upgraded my contract last week and recieved my new phone on friday and by sunday it stopped working. My old phone cannot fit the micro sim so I cannot swop the sim cards back and use the old phone in the meantime. Your customer care also cannot help me by swopping the sim back. Furter to this I will need to wait 7 to 10 days for you to replace my phone. Leaving me without any contact what so ever. I cannot go out on the road because your delivery peeps need to be able to contact me and I guess being on the road I wouldnt have any contact. My father is very ill and it also doesnt matter to you if he falls or has a heart attack he wouldnt be able to contact me. I cannot go to any Vodacom to do the exchange either...Neither will you cancel my contract so that I can go to an alternative service provider....IS THIS A 'CUSTOMER CAPTURE' situation?!?!?!??!?!?!? You even cannot speed up the process....??!?!?!??! I suppose if i survice the 10 days without the phone I will still not get back all the data I used to update the phone.....I would have thought that in this case were I did notheing wrong accept bying the phone your sales team recommended that I would be treated with urgency...but no! To you I am just a number!!!! Muzi at ********** thanks for being a robot to talk to....I could detect that I was not welcome from you and it was too much effort to try and help me. Ref: ********** 02. I will gradualy move my contracts over to another more friendly service provider in the future...KEEP YOUR BUSINESS THANKS FOR NOTING!!!!!!!!</p>