LZ
Louis Z

1 reviews | Active since Mar 2016

02 Mar 2016, 10:01

To Vodacom or not to Vodacom

Got myself a vodacom contract last year - very chuffed with myself.<br> On opening the account in Bedford Square I noted down my limit to be R900 a month, being reasonable.<br> Thought this was it - and went on my merry way...but since then...my usage is being send by text message to a third party of which is giving me hassle since he is not at all interested in what I use or whats left on my account. January bill came to R1700 and Feb will be R1900 odd.<br> Went in to the branch to rectify and was told all is good - even got a call. Lies..all of it.<br> Third party still receiving messages and very upset with me - <br> Was told the second time I went in that apparently they set the limit for the 1st 3 month not me - well how would I know that I'm spending this much if the usage text goes to someone else an no one told me my limit is over the R900 I requested. <br> One would think that this is very sly and a very good money making tactic?<br> Left with no choice but to hello peter as clearly my voice is not being heard here

0
Replies (1)
Vodacom
Vodacom's reply02 Mar 2016, 11:04
Official
Hello TheLouis,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team