SS
Samantha S
1 reviews | Active since Mar 2021
09 Mar 2021, 12:27
To vodacom CEO
The first of the month my debit order went off twice. I contacted vodacom the 1st of March 2021 when it took place. I have been called once with not much feed back and asked for proof of payment. I asked why when they can see unauthorized funds had been taken and she could not answer. The email address that was sent to me via sms bounces back. Today is the 9th of march and I am still waiting!!
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Replies (2)
Vodacom's replyOfficial
09 Mar 2021, 13:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Mar 2021, 13:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Samantha S's updateReviewer Update
10 Mar 2021, 15:53It is now at the end of a working day and I have not had a call from any consultant. I would like to know what is going on??? Has anyone ever heard of client communication??? Even if there is no update you still call to say there is no update and NO refund on taking unauthorized funds out of my banking account.
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Samantha S's update10 Mar 2021, 15:53
Reviewer Update
It is now at the end of a working day and I have not had a call from any consultant. I would like to know what is going on??? Has anyone ever heard of client communication??? Even if there is no update you still call to say there is no update and NO refund on taking unauthorized funds out of my banking account.