To the Worst ISP in South Africa

To the worst ISP in South Africa's history,

Congratulations, you have managed to topple Telkom from their mighty perch of being the most useless ISP in SA! Amazing feat.

Your fibre service is unreliable and your call centre service is ludicrous to say the least.

I have repeatedly raised an issue on my Fibre line - which goes down when there is heavy rain or storms(!!!) - but it just goes into a black hole in your call centre. I have spoken to multiple agents, supervisors etc. Everyone says they will get back to me but don't. If there is a service request logged, all I end up getting is a "resolved" email when it is, in fact not resolved.

Have you ever heard of this - fibre lines going down because of rain? I have at least 10 service outages over the past 3 months, great record that you don't care about (I am told in Ts & Cs there is no guarantee of uptime, well done).

There is NO continuity in your support. You cannot give me a reference number. I can't follow up with anyone. So every time I have to re-log the issue, explain everything all over again to a new person, just for the same thing to happen.

Another issue I have just had is that I changed my bank account debit order details and your wonderful team managed to stuff that up too. You then cut my fibre service without even giving me a call to find out why the account hasn't been paid. The debit order failed because of your idiocy.

Trying to reinstate the service I went into a Vodacom store (who were very helpful!!), but was told it would take 2-4 hours to be restored. At the end of 4 hours I call the call center to find out what's happening because my line was still down. After a long wait and the agent investigating, I am told it can take up to ANOTHER 6 hours to get resolved.

I was so angry that I slammed my Samsung S25 phone down on a desk and broke the back glass. It should not have to get to this point but it's just an illustration of the frustration you cause your clients. And I can guarantee you this review will do absolutely nothing to change anything. Some no face person will "Reply privately" to this message but nothing will change. You will not try to rectify your wrongs.

As I said in the beginning of this review, congratulations for becoming the worst ISP in South Africa. I didn't think anyone could beat Telkom (when I was still an ADSL client), but goodness you have managed to achieve that. Well done.