TO SAY THAT I AM LIVID WITH VODACOM WOULD BE AN UNDER STATEMENT!

so the story goes.... I took out a contract for R159 a month with vodacom. unfortunately for me my phone was ******. i went to vodacom and i was told that i did not have insurance. i needed a cellphone so my husband took out an additional contact for me which was R150 a month in february 2018. I decided to add comprehensive insurance on the new contract which was R59 INCLUSIVE OF VAT a month. on the 22nd of march my account was debited for R280. i called the call centre and spoke to thabang who said that i have two insurances.he then transferred me to the insurance department where i spoke to palesa. she then advised me that i do not have two insurances but one insurance. on my statement it reflects that comp cell insurance february R37.13 excl vat and comp cell insurance for march R69.30 excl vat. according to palesa i was debited for febuary as well as march for insurances.First of all this was not brought to my attention while i was taking out the contract nor was i sent any form of notification to advise me that my account was going to be debited for february and march.further more if the comprehensive insurance is R59 INCULDING VAT a month how can the amounts on my statement be correct???? i was also given attitude when i wanted answers from palesa who says i should go to the ombudsman. Is this the type of service we pay for??? my next step is to ICASA.