To Hell with the Customer.

I went to upgrade my data contract in December and ordered a LTE router and hard drive. I was told that it would have to be ordered in. After numerous weeks and visits the device had not arrived and I eventually had to settle for a lesser device. This device was ordered and arrived a week & a bit later, but not the hard drive!<br> I was told that the hard drive was on back order...... To this very day!!<br> Not only that, but I stipulated that I needed the Night Owl package, not available on Top Up, but when upgrading my contract, the consultant kept the package as is, so no Night Owl. After going back to address the issue, I was told that I would have to wait 3 months to amend the contract.<br> But there is more.<br> When upgrading the data contract, I asked them to order a iPhone 6 Plus for my upgrade in March (My birthday present to myself), but lo and behold, that has not been done either. This after speaking to two consultants. So, barring the fact that I spent +R24 000 with Vodacom in the last 12 months, I cannot upgrade my contracts to the devices and plans that I want.<br> This is hands down the worst service I have ever received from any company.