VB
Vanessa B

1 reviews | Active since Jul 2015

19 Jan 2016, 11:08

To Deon , thank you for exceptional service

I have been struggling for a few days to access my internet, having been sent back and forth ,to and fro by vodacom customer service, and after speaking to several agents, who gets arrogant if they cant help,drops the line on you or place you on hold until the call disconnects,I was ready to terminate my contract.<br> I tried making contact one more time before cancelling my contract and Deon from the chat room, manage to turn my complaint into a compliment, however not for Vodacom, but for him going the extra mile for a fed up customer, he at first was not even able to help me but he once he discovered what the issue was, he even went out his way and called me ...issue resolved !!!!!THANK YOU DEON

0
Replies (1)
Vodacom
Vodacom's reply19 Jan 2016, 14:28
Official
Hello Favoured1,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team