******* to charge customers for what has alreqdy been cancelled 2 months ago!!!

I called in November to cancel my contract then they tell me i should call the 1st week of December which i did. They told me the data was loaded so i must pay R28 to keep the line open. I called again to make sure i wont be paying ever again seeing that everything was now cancelled and once again they charging me. It is ******* to charge a customer after they have cancelled their flexi red or anything for that matter especially when calls are recorded. I can actually take this matter further according to the CPA. The lady Vanessa i spoke to said she was going to escalate this issue and ask for a refund and thus far, no communication or anything. Im going to the Ombudsman with this as Ive been cancelling this samd damn issue since December and nothings been done