To cancel or not to cancel? Upgrade confirmation call is taking too long

Item: Vodacom
Rating: 1
Author: Monique S

Did an online upgrade on Wednesday 03.02.21 and still have not received the confirmation call. Please don't advertise next day delivery if you can't do it. I was definitely not expecting next day delivery but I did expect the confirmation call the next day. At this point, I am considering that I should just wait it out and cancel when my contract is over

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Replies (1)

Vodacom's replyOfficial

06 Feb 2021, 09:11

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply06 Feb 2021, 09:11

Official