To be their client or not to be... that is the question...

<p>How difficult can it be to get a new contract with Vodacom? Let me share with you the process over the last 14 days. First of all I made the request online for a new contract. After 3 days with no response I called your very "helpfull" service centre staff. Just to be informed that the request I made online is just that. A request and that they will call me. Great, I am still waiting. So then I process the new contract via the centre. Cool, get code ********** 4. Now I had to wait again for them to contact me back... eventually I called them and they advised me that my contract is approved. Cool, now they will deliver the phone right? Actually no, it is clearly not that simple. They tried to contact me again, without leaving a msg with a number where I can contact them back. When trying to call the number the number does not exist. Today, I called the service centre again just to be informed that my application has been cancelled even though I am still within the 14days. So I ask you, how didficult can it be to get a contract with Vodacom? From the most *********** staff members I have experienced in a very long time. Being hung up on and hearing how the staff continue their conversations even after the phone has been answered... clearly your staff had no interest in gaining new clientele. I have to compare this service with CellC and they beat you handsdown. Quite the disgrace for your company. Still waiting for Brandon the supervisor to call me after 14.30 today.... it is time to rethink if I really want service from Vodacom service centre....</p>