To be quiet honest you don't even deserve that 1 star, your customer service is pathetic

<p>I have been having issues with Vodacom since Aug. My latest gripe is that I was over billed in Sept which was supposed to have been my last debit order. After speaking to team leader Maria Moseou a refund request was logged n the 1st Sept . On the 5th Oct I received an SMS stating account balance has now reached 70%. My 2 lines as of the 1st Oct are now prepaid. So I called to enquire only to find out my refund request that was logged was now closed with no refund going to happen. Also my bill for Oct is r350 some odd as opposed to the r75 I was supposed to pay for the 3rd line I have with Vodacom. An issue was logged on the 5th regarding the refund and incorrect invoice for Oct, I was advised by consultant to give it a week or so and then call back for feedback. I then called on the 13th and once again request resolved, no feedback received and no changes with regards to my account queries. Another request was then logged and referred to team leader Brian Bhebhe whom I contacted on the 14th and is still too give me feedback as he is waiting for information from the 'back office'. Which is supposed to take 24 hrs. Its no surprise that the 24 hrs have passed and still no feedback. Quiet frankly Vodacom sucks. Your service is nothing to be desired. Your staff are not knowledgeable. You phone with 1 query, speak to 10 agents and they all give you different stories this includes team leaders as well. No one takes responsibility. You are transferred from department to department. 100s of request logged but nothing gets done. So in a nutshell I want my refund for Sept and the correct bill for Oct. Please, whoever is going to deal with this query from Vodacom, contact me when all the problems that Vodacom has caused with my account has been resolved!!! I want closure on this queries not a 101 emails with no substantial feedback. Please note my debit order date is the 25th. I have given Vodacom sufficient time to rectify their errors. I will not allow you to debit my account for the 2nd time for an incorrect amount. You will be responsible for any unpaids, unpaid charges on my account. Its time Vodacom takes RESPONSIBILITY for all the inconvenience you cause your clients!!!!!! Please don't call me when you haven't received your Oct instalment call me when you are ready to refund me and correct my Oct invoice. My debits to Vodacom has always been honoured, but you make your clients this way with the 'don't care attitude' your staff portrays. </p> <p> </p>