To be or not to be??? Will i ever get my issue resolved.... Fiber or no fiber ... that is the question???

I app**** for fiber through Vodacom on the 22 of May. The sales order was created and within a few days the rooter was delivered. UNFORTUNATELY THAT IS WHERE THE SERVICE ENDED!!! Ever since I have been battling to get the fiber installed as Vumatel who is telling Vodacom that I have fiber at my address which i clearly dont have! I have spoken to every person in the vodacom call centre, received ref's no's and promises of calls back..... which never happens. Well at this stage I am stuck between a rock and a hard place as Vodacom is not sorting out the issue with Vumatel, which means I will never get fiber. I have spend over an 1h40 mins on the phone at my expense with NO RESULTS!!! What more must I do to get this resolved???? Come on Vodacom - this experience has been a nightmare. Please proof my wrong and call back with some positive news.... like an installation date.