tT
timiclegg T

1 reviews | Active since Oct 2016

17 Oct 2016, 14:33

To answer the phone? Or not to answer the phone?

<p>I was given a Vodafone R206-z wifi router to which I have been very excited to get up and running, only drawback being that after already have been replaced twice before, the battery is swollen and needs replacing once again. </p> <p> </p> <p>After numerous attempts to try and find a ZTE 1500mAh battery, I find vodacom not answering their calls. I have tried in excess of 30 - 40 times to get hold of someone that can actually assist me. The way I see it, if you don't want our business, why even bother putting your contact details on the webpage?????? Get with it already! </p>

0
Replies (1)
Vodacom
Vodacom's reply17 Oct 2016, 14:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team