**** to and ignored as a paying customer

May 2023: Vodacom contacted me to migrate my two sim-only contracts to plans with more data and minutes for a discounted price. I was told I would receive an email with the quotes for the new contract amounts and that I could cancel the migration before the end of May if I was not happy with the new contract prices. I did not receive any quotes in May and my contracts were migrated in June 2023 at R300 more than I was currently paying. June 2023: I contacted Vodacom to migrate my two contracts back to what they originally were as I was not happy with the new contracts' pricing. I was told that the migration would go through and that July 2023 I would be migrated back to my original contracts. July 2023: My contracts were not migrated. I asked that both contracts be terminated. I then got quoted on the 75% new total contract value to cancel contracts that were not migrated back to the original contracts. My complaint was then put into an "investigation" and I was told I would be contacted. I was told I could not receive a reference number for my complaint/query. August 2023: No contact received from Vodacom. I went to a Vodacom Store to try and receive some customer service regarding my queries. The store told me they could see that my queries were on the system but it was as if they "were not submitted". I was told the store could not assist me further and that I would have to phone Vodacom again and ask for a reference number. I contacted Vodacom again and was told that my complaint was under investigation but that I could get no feedback and that I could not get a reference number for my query. September 2023: No contact received from Vodacom. Several calls have been made to Vodacom over the course of three months (more than mentioned above) to no avail. The customer service personnel have been friendly, but Vodacom has completely ignored me as a customer. I have been with Vodacom for over 15 years and don't understand why I can receive no answers for why I have been **** to and ultimately ignored. So disappointed, shocked and disgusted.