**** to and ****** from by Vodacom and rewards co and zero care in service recovery.

I have been a loyal customer of Vodacom for years. I received a call from an affiliate called rewards co. The agent said they have a special deal for a new phone contract that would replace my existing contract and blatantly **** to me. I received the new device only to find that I was now charged for my existing and new contract simultaneously. Alarmed by this I logged a complaint and they said an investigation was done and I would get my funds reversed and the new device picked up by the couriers. The couriers phoned and never picked up the device. I called in again and was treated harshly. They said they would arrange the couriers and cancel the contract and return my funds and arrange for the collection of the device. Got charged again for the *****ulent contract and still no sign of the courier... Feeling **** to and ****** from by rewards co and Vodacom. Hours on the phone got blocked by Vodacom contact number. Lots of false empty promises.