Title: Vodacom giving us the runaround trying to cancel fibre service

My fiancée and I have been trying to cancel our Vodacom fibre service because we want to move to another provider, but the experience has been extremely frustrating.

We have contacted Vodacom multiple times and instead of getting clear answers and assistance, we keep being passed from one department to another with no proper resolution. We are simply trying to cancel our fibre service and receive confirmation of the cancellation process, but we feel like we are being given the runaround.

As paying customers, we expect straightforward communication and efficient service. Customers should not have to repeatedly follow up and chase support teams just to cancel a service.

We would appreciate Vodacom taking ownership of this issue, providing clear guidance, and processing the cancellation without unnecessary delays.

Reference numbers: SO*** Dates contacted: 13 May 2026