Title: Vodacom Fibre billing discrepancy – charged incorrect amount with no explanation Complaint:

Complaint: I ordered Vodacom Fibre online on 18 December for a package costing R699 per month. • Installation was completed on 18 January • The line was activated on 20 January • I was informed by Vodacom Customer Care that my first payment would only be due at the end of February (±R700) I have now discovered that my account suddenly reflects a charge of approximately R1600 per month, which is completely different from what was agreed upon and confirmed to me. I contacted the Fibre accounts department, but the consultant could not explain what was happening. I was asked to hold while she checked the account, and then received no response for about 5 minutes. This is highly unprofessional and extremely frustrating, especially when trying to resolve a billing issue. I therefore urgently request: A full breakdown of my account charges Confirmation of which package is currently active on my profile Correction of the amount if an incorrect package or tariff was app**** A clear explanation as to why I am not being billed according to the agreed R699 package I never agreed to a R1600 package and expect this matter to be investigated and resolved urgently. Vodacom’s prompt response and correction of this issue will be appreciated.