Title: Vodacom billing dispute – unexplained R7,148.77 “Combined” charge and inconsistent balances

I am formally disputing the amount Vodacom is claiming from me. My account was originally being claimed at approximately R13,567.42, which I disputed because this amount did not correspond with my actual account history. I requested a full breakdown because my normal monthly account was approximately R1,300, and I believed the legitimate outstanding amount was around R5,000. Vodacom provided a detailed statement showing a balance of R5,739.80. However, the latest statement has now added a new transaction dated 28 November 2025 described only as: “INV – Combined – R7,148.77” This increased the balance from R5,739.80 to R12,888.57. The problem is that Vodacom has not provided me with a proper breakdown explaining what this R7,148.77 “Combined” amount consists of. I have repeatedly asked Vodacom to explain the discrepancy, but instead of providing a clear transaction-by-transaction reconciliation, the account has been referred to collections. I was also previously sent a demand from Saya Recoveries for R13,567.42, which does not match the R5,739.80 balance shown on the detailed Vodacom statement, and also does not match the newer R12,888.57 balance. I am not refusing to pay a legitimate amount that I actually owe. I am disputing the unexplained amount and asking Vodacom to prove exactly how it was calculated. I require: • A complete itemised account statement. • A full breakdown of the R7,148.77 “Combined” charge. • Copies of all invoices making up that amount. • A reconciliation explaining the difference between R5,739.80, R12,888.57 and R13,567.42. • A complete record of all payments and credits on my account. • An explanation of all journal entries and adjustments. I have documentary evidence supporting my dispute, including Vodacom's own statements. I am requesting that Vodacom investigate this matter properly and correct the account if an incorrect charge has been made. This account is formally disputed and I do not accept the unexplained balance being claimed against me. I would appreciate a written resolution with the actual supporting documentation rather than another demand for payment.